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This Refund and Cancellation Policy describes how The Old Mill Goods handles order cancellations and refunds for purchases made on our website www.theoldmillgoods.com. By placing an order on our Site, you agree to the terms of this policy.
1. Order Cancellation
1.1 Customer Cancellation Before Shipping: You may cancel your order before it has been shipped. To cancel an order, please contact us immediately at info@theoldmillgoods.com or call us at +91 6281782454. Please provide your order number and the reason for cancellation. If your order has not been shipped, we will cancel the order and issue a full refund to the original payment method. The refund process will typically take [Number] business days to reflect in your account, depending on your bank or payment provider.
1.2 Customer Cancellation After Shipping: Once an order has been shipped, it cannot be cancelled. We will only start processing refunds for returns as mentioned below.
1.3 No cancellation for Quick-Commerce Orders placed through quick-commerce platforms (Blinkit, Swiggy Instamart, Zepto) are subject to cancellation, which are handled immediately. Once product is out for delivery cannot be cancelled.
1.4 Cancellation by The Old Mill Goods: We reserve the right to cancel any order for any reason, including but not limited to: Unavailability of the product(s). Errors in pricing or product information. Suspicion of fraudulent activity. Inability to verify payment information. Circumstances beyond our control (e.g., natural disasters, strikes). If we cancel your order, we will notify you by email and issue a full refund to the original payment method.
2. Returns and Refunds
2.1 Eligibility for Returns: Damaged or Defective Products: If you receive a product that is damaged, defective, or significantly different from what you ordered, you are eligible for a return and refund. Incorrect Products: If you receive the wrong product, you are eligible for a return and refund, or an exchange for the correct product. Quality Issues: Due to the nature of our organic products, slight variations in color, texture, or taste may occur and do not necessarily constitute a quality issue. However, if you believe there is a significant quality issue with a perishable product, please contact us within [Number] hours of delivery with photographic evidence. We will assess the issue on a case-by-case basis. Perishable Items: Perishable products, like the majority of our organic food items, are generally not returnable for reasons other than damage, defects, or incorrect items as described above. This is due to hygiene and food safety regulations. Non-Perishable Items: Non-perishable items (e.g., bamboo straws, bamboo tissues) may be returned within [Number] days of delivery, provided they are unused, unopened, and in their original packaging. Quick-Commerce Returns: Returns for orders placed through quick-commerce platforms (Blinkit, Swiggy Instamart, Zepto) are subject to the individual platform's return policies. Please refer to the respective platform's terms and conditions for details, or contact the platform's customer support directly. You may also contact The Old Mill Goods customer support for assistance, and we will do our best to facilitate the return process with the platform.
2.2 Return Process: Contact Us: To initiate a return, please contact us at [Your Customer Support Email Address] or call us at [Your Customer Support Phone Number] within the applicable timeframe (as specified above). Provide your order number, the reason for the return, and photographic evidence (if applicable). Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to return the product. Do not return any products without prior authorization. Return Shipping: For damaged, defective, or incorrect products, we will cover the cost of return shipping. We may provide you with a prepaid shipping label or arrange for a pickup. For returns of non-perishable items due to reasons other than damage, defect, or incorrect product, the customer is responsible for the cost of return shipping. Packaging: Please ensure the product is securely packaged to prevent damage during return shipping. Use the original packaging if possible.
2.3 Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within [Number] business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. For approved refunds for quick-commerce orders, the refund will be processed by the respective platform according to their policies.
2.4 Exchanges: If you received an incorrect or damaged item, we will gladly offer you an exchange instead of a full refund, providing the stock exists.
3. Non-Returnable Items
The following items are generally not eligible for return, except in cases of damage, defect, or incorrect product: Perishable food items (majority of our organic products) Opened or used non-perishable items Products damaged due to customer misuse or negligence Products returned without prior authorization
4. Contact Us If you have any questions about this Refund and Cancellation Policy, please contact us at:
Email: info@theoldmillgoods.com
Phone: +91 6281782454
Address: 306-Ashoka plaza, Masab tank, Hyderabad, Telangana, India - 500004
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