Follow Us
This Shipping and Delivery Policy describes how we handle the shipping and delivery of orders placed on our website, www.theoldmillgoods.com (the "Site"). By placing an order, you agree to the terms of this policy.
1. Shipping Locations
We ship our organic goodness to addresses across India!
2. Shipping Methods and Partners
We partner with trusted courier services to deliver your orders safely and efficiently. The specific carrier used may vary depending on your location and service availability. We always aim for the best possible delivery experience.
3. Shipping Costs
Shipping costs are calculated at checkout based on: Your delivery address (pin code). The weight and dimensions of your order. Shipping costs can vary depending on the delivery location across India. Keep an eye out for our free shipping promotions! We often offer free shipping on orders above a certain value, which will be clearly displayed on the Site.
4. Order Processing Time
We work hard to get your order ready for shipment! Orders are typically processed within [Number] business days (excluding weekends and public holidays). "Processing" involves carefully picking, packing, and labeling your selected organic products.
5. Estimated Delivery Time Standard Shipping:
We estimate delivery within [Number] business days after your order has been processed. Please remember that this is an estimate. Actual delivery times can vary due to factors like your location within India, courier workloads, traffic, weather conditions, and public holidays—things that are sometimes out of our hands. Deliveries to more remote areas may take a little longer. We aim to deliver the products within 10 working days.
6. Order Tracking
Once your order is on its way, you'll receive a shipping confirmation email. This email will include a tracking number and a link, so you can follow your order's journey on the carrier's website.
7. Delivery Attempts and Re-delivery
Our courier partners will usually make [Number] attempts to deliver your order. If delivery isn't successful after these attempts, the order might be returned to us. If an order comes back to us because of unsuccessful delivery, we'll get in touch with you to arrange another delivery. Please note that additional shipping charges will apply for re-delivery. Failed Delivery Due to Customer Error: If delivery fails because of an incorrect address provided by you, or if you're unavailable to receive the order after multiple attempts, we won't be able to offer a refund or exchange. Please double-check your details at checkout!
8. Delivery Issues Delayed Delivery: If your order is taking a bit longer than expected, please reach out to us at info@theoldmillgoods.com or +91 6281782454. We'll be happy to check on its status with the carrier. While we aren't responsible for delays caused by factors outside our control, we'll always do our best to assist you. Damaged or Missing Items: If your order arrives damaged, or if something is missing, please contact us immediately (within [Number] hours of delivery). Good quality photos of any damage are very helpful! We'll work with you to find the best solution, which might include a replacement, a refund, or another option that works for you.
9. Changes to this Policy
We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on our Site, and the "Last Updated" date will be revised.
10. Contact Us
If you have any questions about shipping and delivery, please don't hesitate to contact us:
Email: info@theoldmillgoods.com
Phone: +91 6281782454
Address: 306-Ashoka plaza, Masab tank, Hyderabad, Telangana, India - 500004
English